The Discova global operational standard
“Customer service, whether in Asia or America, is what we’re best at. However, we probably think differently about it in each region. For me it’s about finding one best, global way. And that’s why we have now promoted Ha Lo to Global Operations Discipline Leader [she started out with us in 2007 as a Direct Sales Executive].
She’ll be the one to lead the consistent implementation of the same processes, same structure and excellent service delivery, globally. It means no matter in which destination, our clients and their travellers can expect the same, reliable quality and customer service standards. Having someone in this role creates greater accountability and efficiency.”
